Our Offerings
CX Operations
Journey mapping - Create a seamless customer journey that delights, builds trust, loyalty and creates experiences that people remember at every touchpoint.
Workshops - Customized training for warranty and frontline service teams to turn escalations into trust-building moments and technicians into trusted advisors.
CX Consulting - With decades of experience spanning warranty program evaluations, service delivery, process refinement, homeowner documentation, communication methods, and the development of manuals and policies, Camille has the expertise to elevate the customer experience at every touchpoint.
CX Leadership
Leadership Coaching – Tailored for seasoned leaders, this coaching blends strategy and empathy to provide fresh perspectives that inspire teams, strengthen the brand, and drive results with purpose.
One-on-One Mentoring – Designed for new and emerging CX leaders, this personalized mentoring offers guidance, practical tools, and support to help them navigate challenges with confidence and accelerate their growth.
Customer Escalation Management
Escalations - I help teams strengthen customer support during challenges or proactively put measures in place —reducing burnout, minimizing complaints, and protecting your brand.
Hands on Support - Escalation protocol design and hands-on support for critical issues.