About Camille Jenkins
Problem-Solver. Servant Leader. Customer Experience Expert. Coach. Operational Strategist. Warranty & Escalation Specialist. Trusted Realtor.
Everyone has a story—and every customer experience becomes part of yours. Whether good or bad, those stories define your reputation. How customers feel when working with you, and the emotional connection they carry afterward, is the true foundation of Customer Experience (CX). Camille’s Keys helps teams create experiences worth sharing—moments that inspire loyalty, referrals, and lifelong supporters.
Founded in 2021, Camille’s Keys was born from decades of leadership in homebuilding and customer relations. After more than 20 years as National VP of Customer Relations for a top 20 national builder, Camille launched her consultancy to meet the growing demand for real-world expertise in customer service, operations, and leadership.
Camille brings a hands-on, practical approach—whether coaching leaders, guiding operational improvements, or training teams on customer escalations, warranty programs, and service delivery. She has helped organizations elevate satisfaction scores above 90%, win national awards, and transform customer pain points into positive memories.
Equally comfortable in a hard hat or a boardroom, Camille bridges construction, sales, and customer service teams with strategic solutions and empathetic leadership. Her proven methods empower organizations across industries to deliver consistent, memorable service that strengthens both customer trust and brand value.
A recognized CX consultant, sought after industry speaker, and servant leader, Camille continues to influence the industry through workshops, keynotes, consulting and mentoring.
She will return to the building knowledge stage at the NAHB International Builders’ Show in February 2026.
Accolades:
Recipient 2020 Operation Homefront Cornerstone Award
Operation Homefront presents the Cornerstone Award to individuals who have gone above and beyond to help Operation Homefront transform how it serves military families and delivers its mission. Camille continues to serve Operation Homefront and military families in her role as a region 6 advisory board member. Learn more about Operation Homefront.
Recipient 2018 Avid Ratings Customer Service Leadership Award
Recipient 2014 Meritage Homes Customer Service Excellence Award
Speaking Engagements:
2025 Tilson Homes Annual Leadership Conference - Keynote Speaker - San Antonio, TX
2025 Trendsetter Homes - Warranty Workshop & Leadership Keynote- Springfield, MO
2024 International Builders Show (NAHB) Las Vegas, NV Feb 27-29
Super Session Keynote Speaker - “The Experience: Creating a VIP Total Customer Experience”
2024 Women in Residential Construction Conference (WIRC) - Keynote Speaker - Nashville, TN
2024 - May - APES HVAC & PLUMBING - CX Workshop - Field Team - Phoenix, AZ
2024 - April - APES HVAC & PLUMBING - CX Workshop Office Team - Phoenix, AZ
2024 Legend Homes - Warranty CX Workshop - Houston , TX
2024 Shazam Home Services (Div. of Oakwood Homes ) - Warranty CX Workshop Denver, CO
2023 International Builders Show (NAHB) - Keynote Speaker- Educator -Las Vegas, NV
Remodeling Central - Remodelers' Customer Experience - “Top Strategies to Implement Today”
2023 2-10 Home Warranty - West Region Warranty Conference - Speaker Chandler, AZ
2023 Sparklight (Cable One) Sales Leadership Conference - Keynote Speaker- Phoenix, AZ
“Having a shark like mentality in sales and business”
2023 Women in Residential + Commercial Construction- Keynote Speaker -Nashville, TN
The end of the sales phase is Only the beginning of your customers’ true experience!” (Rated 4.6 out of 5!)
2021 Consero Contact Center Forum Litchfield Park, AZ
Panelist - Delivering Quality Service & Change Management
Meritage Homes Leadership Conferences, Las Vegas Nevada 2012, 2014, 2015, 2016
Keynote Speaker - Presenting topics : Customer Service - Improving the warranty process, Managing Customer Escalations, Cultural Awareness - Understanding Today's Cultural Buyers, The "Nordstrom Way", Delivering Excellent Customer Service, Construction Service - Understanding & Overcoming Buyer Objections, Above & Beyond- Recognizing Customer Service/Warranty Leaders
2016 Dupont - Tyvek Annual Sales Conference, Keynote Speaker -Scottsdale AZ -
Presenting topic: Innovation & New Home Energy Efficiency
2019 The Garcia Group - My Home Group Realty, Keynote Speaker -Goodyear, AZ
Presenting topic: Are you coffee worthy? Sales & Customer Relationships
2018 Avid Ratings - Avid Ratings Annual Awards Conference- Panelist -Madison, WI
Discussion Customer Service 101 & Leadership Essentials
Published Articles:
Builder Magazine "Seven Secrets to Exceptional Customer Service", Content Contributor.
NAHB IBS 2023
Introducing Camille …
Accolades:
Recipient 2020 Operation Homefront Cornerstone Award
Operation Homefront presents the Cornerstone Award to individuals who have gone above and beyond to help Operation Homefront transform how it serves military families and delivers its mission. Camille continues to serve Operation Homefront and military families in her role as a region 6 advisory board member. Learn more about Operation Homefront.
Recipient 2018 Avid Ratings Customer Service Leadership Award
Recipient 2014 Meritage Homes Customer Service Excellence Award
Speaking Engagements:
International Builders Show (NAHB) Las Vegas, NV Feb 17-19 2026
Speaker - session and more details to follow ….stay tuned
Women in Residential Construction Conference (WIRC) Austin, TX 2025
Closing speaker - ignite the industry! click here for information www.womensconstructionconference.com
International Builders Show (NAHB) Las Vegas, NV Feb 27-29 2024
Super Session Keynote Speaker - “The Experience: Creating a VIP Total Customer Experience”
click here for more details www.buildersshow.com
International Builders Show (NAHB) Las Vegas, NV Jan 2023
Keynote Speaker - Remodeling Central - Remodelers' Customer Experience - “Top Strategies to Implement Today” (Invited to speak again in 2024, super session)
Sparklight (Cable One) Sales Leadership Conference Phoenix, Az Jan 2023
Keynote speaker - “Having a shark like mentality in sales and business”
Women in Residential + Commercial Construction Nashville, TN October 2023
Keynote Speaker - “The end of the sales phase is Only the beginning of your customers’ true experience!” Survey rating 4.6 out of 5!
Meritage Homes Leadership Conferences, Las Vegas Nevada 2012, 2014, 2015, 2016
Keynote Speaker - Presenting topics : Customer Service - Improving the warranty process, Managing Customer Escalations, Cultural Awareness - Understanding Today's Cultural Buyers, The "Nordstrom Way", Delivering Excellent Customer Service, Construction Service - Understanding & Overcoming Buyer Objections, Above & Beyond- Recognizing Customer Service/Warranty Leaders
Dupont - Tyvek Annual Sales Conference, Scottsdale AZ 2016
Keynote Speaker - Presenting topic: Innovation & New Home Energy Efficiency
Avid Ratings
2018 - Avid Ratings Annual Awards Conference Madison, WI
Panelist - Discussion Customer Service 101 & Leadership Essentials
The Garcia Group - My Home Group Realty, Goodyear, AZ 2019
Keynote Speaker Presenting topic: Are you coffee worthy? Sales & Customer Relationships
Consero Contact Center Forum Litchfield Park, AZ 2021
Panelist - Delivering Quality Service & Change Management
Published Articles:
Builder Magazine "Seven Secrets to Exceptional Customer Service", Content Contributor.
Avid Ratings Annual Awards Conference Madison, WI
Camille’s Own It Mentality