Meet Camille Jenkins
Customer Experience Strategist. Escalation Advisor. Servant Leader. Trusted Voice in Homebuilding.
Every homebuilder can point to a moment when a customer situation tested their team, their systems, and their leadership.
Camille Jenkins has more than three decades of experience helping organizations navigate those moments—strengthening their operations, restoring customer trust, and empowering teams to deliver experiences that build lasting loyalty.
Camille is the founder of Camille’s Keys LLC and a nationally recognized Customer Experience Consultant, keynote speaker, and operational strategist specializing in the homebuilding industry.
Her expertise was shaped during her 21-year tenure with a top-20 national homebuilder, where she rose to Vice President of National Customer Relations. She led national customer experience strategy, advised senior leadership through complex escalations, and helped elevate the homeowner journey from contract through warranty and beyond. Her leadership influence spanned 360 degrees across the organization, partnering with teams at every level—from construction superintendents in the field to executive leadership—to align operations, strengthen performance, and elevate the customer experience for both homeowners and internal teams.
She also led the company’s national customer satisfaction strategy, helping increase survey scores scores from the low 70 percentiles to the mid-90 percentiles—strengthening operations, empowering teams, and positioning customer experience as a strategic driver of trust and loyalty.
She didn’t just design customer experience strategy.
She lived it.
She led teams through complex escalations.
She advised leadership through critical customer situations.
She helped transform operational breakdowns into opportunities to build trust.
And she learned firsthand that customer experience is never just about service.
It’s about leadership, communication, and confidence.
Today, Camille shares those hard-earned lessons to help others grow.
She is a passionate advocate for women in construction and for the next generation of leaders, committed to opening doors, building confidence, and showing others what is possible through perseverance, servant leadership, and courage.
Her upcoming book, Serve Like You Mean It, captures the leadership and life lessons she learned over three decades in customer experience—offering practical wisdom and inspiration for anyone seeking to lead, serve, and make a meaningful impact.
Camille believes leadership is not about position—it’s about influence, service, and the courage to go first.
Bring Camille to your organization and inspire your team to lead, serve, and build with purpose.
Camille’s “Own It” Mentality
2025 IBS Super Session
Accolades
2025 Building Women Magazine - Clearing a Path Toward a More Diverse Home Building Industry
Recipient 2020 Operation Homefront Cornerstone Award
Presented to individuals who have gone above and beyond to help Operation Homefront transform how it serves military families and delivers its mission. Camille continues to serve Operation Homefront and military families in her role as a region 6 advisory board member. Learn more about Operation Homefront.
Recipient 2018 Avid Ratings Customer Service Leadership Award
2017 Builder Magazine- Seven Secrets to Exceptional Customer Service", Content Contributor
Speaking& Workshop Engagements
2026 IBS International Builders Show(NAHB) - Keynote Speaker - Educator- Orlando, FL
Ten Strategies to Build Buyer Confidence & Cut Cancellations in Uncertain Times
2025 Sekisui House (Woodside/Richmond American) - CX Workshop - Folsom, CA
Warranty CX Workshop - Onsite October 2025
3 CX Workshops - Virtual -November -Dec 2025
2025 Tilson Homes- Annual Leadership Conference -Keynote Speaker - San Antonio, TX
2025 Trendsetter Homes - 3-Day Executive Leadership Conference Facilitator - Saint Pete, FL
2025 Trendsetter Homes - Warranty Workshop & Leadership Keynote- Springfield, MO
2025 IBS International Builders Show - Keynote Speaker
2024 IBS International Builders Show (NAHB) Las Vegas, NV Feb 27-29
Super Session Keynote Speaker - “The Experience: Creating a VIP Total Customer Experience”
2024 Women in Residential Construction Conference (WIRC) - Keynote Speaker - Nashville, TN
2024 APES HVAC & PLUMBING - CX Workshop - Field Team - Phoenix, AZ
2024 APES HVAC & PLUMBING - CX Workshop - Office Team - Phoenix, AZ
2024 Legend Homes - Warranty CX Workshop - Onsite - Houston , TX
2024 Shazam Home Services (Div. of Oakwood Homes ) - Warranty CX Workshop- Denver, CO
2023 IBS International Builders Show (NAHB) - Keynote Speaker- Educator -Las Vegas, NV
Remodeling Central - Remodelers' Customer Experience - “Top Strategies to Implement Today”
2023 2-10 Home Warranty - West Region Warranty Conference - Speaker - Chandler, AZ
2023 Sparklight (Cable One) Sales Leadership Conference - Keynote Speaker- Phoenix, AZ
Keynote Address for Sales Leaders - Having a shark like mentality in sales and business
Rated Best Speaker of Event
2023 Women in Residential + Commercial Construction- Keynote Speaker -Nashville, TN
Keynote - The end of the sales phase is only the beginning of your customers’ true experience!”
Rated 4.6 out of 5
2021 Consero Contact Center Forum -CX Expert Panelist - Litchfield Park, AZ
Delivering Quality Service & Change Management
Meritage Homes Leadership Conferences, Las Vegas Nevada 2012, 2014, 2015, 2016
Keynote Speaker - Presenting topics : Customer Service - Improving the warranty process, Managing Customer Escalations, Cultural Awareness - Understanding Today's Cultural Buyers, The "Nordstrom Way", Delivering Excellent Customer Service, Construction Service - Understanding & Overcoming Buyer Objections, Above & Beyond- Recognizing Customer Service/Warranty Leaders
2016 Dupont - Tyvek Annual Sales Conference- Keynote Speaker -Scottsdale, Az
2019 The Garcia Group - My Home Group Realty, Keynote Speaker -Goodyear, AZ
2018 Avid Ratings - Avid Ratings Annual Awards Conference- CX Expert Panelist -Madison, WI
NAHB IBS 2023
Introducing Camille …