Meet Camille

Every homebuilder can point to a moment when a customer situation tested their team, their systems, and their leadership.

Camille Jenkins has more than three decades of experience helping organizations navigate those moments—strengthening their operations, restoring customer trust, and empowering teams to deliver experiences that build lasting loyalty.

Camille is the founder of Camille’s Keys LLC and a nationally recognized Customer Experience Consultant, keynote speaker, and operational strategist specializing in the homebuilding industry.

Her expertise was shaped during her 21-year tenure with a top-20 national homebuilder, where she rose to Vice President of National Customer Relations. She led national customer experience strategy, advised senior leadership through complex escalations, and helped elevate the homeowner journey from contract through warranty and beyond. Her leadership influence spanned 360 degrees across the organization, partnering with teams at every level—from construction superintendents in the field to executive leadership—to align operations, strengthen performance, and elevate the customer experience for both homeowners and internal teams.

She also led the company’s national customer satisfaction strategy, helping increase survey scores scores from the low 70 percentiles to the mid-90 percentiles—strengthening operations, empowering teams, and positioning customer experience as a strategic driver of trust and loyalty.

She didn’t just design customer experience strategy.

She lived it.

She led teams through complex escalations.
She advised leadership through critical customer situations.
She helped transform operational breakdowns into opportunities to build trust.

And she learned firsthand that customer experience is never just about service.

It’s about leadership, communication, and confidence.

Today, Camille shares those hard-earned lessons to help others grow.

She is a passionate advocate for women in construction and for the next generation of leaders, committed to opening doors, building confidence, and showing others what is possible through perseverance, servant leadership, and courage.

Her upcoming book, Serve Like You Mean It, captures the leadership and life lessons she learned over three decades in customer experience—offering practical wisdom and inspiration for anyone seeking to lead, serve, and make a meaningful impact.

Camille believes leadership is not about position—it’s about influence, service, and the courage to go first.

Bring Camille to your organization and inspire your team to lead, serve, and build with purpose.