An Unconventional Set of Keys
Book Camille for Your Next Speaking Engagement
A journey from closed doors to the executive boardroom.
Camille’s leadership and approachable style has provided her the opportunity to positively influence others through professional speaking engagements, CX consulting and workshops.
Camille presents on many topics including: leadership, change management, creating memorable customer experiences, impactful teamwork, motivating sales leaders, weaving empathy and emotional IQ into your business processes, personal goal setting and determination.
She believes that reframing stories is not only crucial to one’s inner peace and professional career, but is just as important to your clients ability to relate to your team, product or business.
NAHB - International Builder Show - Super Session 2024
2025 Trendsetter Homes Warranty Workshop
2-10 Warranty Conference 2023
2024 APES HVAC & PLUMBING CX WORKSHOP
Keynote Topics:
Customer Experience
Unleashing Momentum
Servant Leadership
Change Management
Warranty - Experience & Process
Tenacity and Resilience
Customer Advocacy
Turning Frowns Upside Down
“Winning” customers over the phone
Becoming a Trusted Advisor
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Engagements:
2025
January 2025 - Tilson Homes Keynote Speaker - Leadership Conference - San Antonio, TX
February 2025 - NAHB - International Builders Show (IBS) Las Vegas, NV -Speaker Building Knowledge Session - Navigating Customer Challenges: Turning Mistakes into Opportunities
2024
February 2024 - NAHB - International Builders Show (IBS) Las Vegas, NV - Super Session Speaker)
The Experience: Creating a VIP Total Customer Experience
September 2024 - WIR+CC - Women in Residential +Commercial Construction Annual Conference - Phoenix, AZ Keynote Speaker - “Continuing the Journey: Engaging, Reflecting, and Networking Beyond the Conference”
2023
October 2023 - WIR+CC - Women in Residential +Commercial Construction Conference - Nashville, TN
Key Note Speaker - Presentation “The end of the sales phase is Only the beginning of your customers’ true service experience. “Voted 4.6 stars out of 5!”
January 2023 - Sparklight (Cable One) Annual Sales Leadership Conference, Phoenix, Arizona
Key Note Speaker - Having a Shark Like Mentality in Business/ Change Management - “Voted best speaker out of 4 presenters”
January 2023 - NAHB International Builders Show (IBS), Las Vegas, NV Speaker - Remodeling Central
Remodelers’ Customer Experience: Top Strategies to Implement Today
2022
Consero Contact Center Forum Litchfield Park, AZ - Panelist - Delivering Quality Service & Change Management
2019
May 2019 - The Garcia Group - My Home Group Real Estate Firm, Goodyear, AZ
Key Speaker - Presenting topic: Sales & Customer Relationships
2018
Avid Ratings Annual Awards Conference, Madison, WI
Panelist - Discussion Customer Service 101 & Leadership Essentials
Meritage Homes Corporation Homes Leadership Conferences, Las Vegas, Nevada 2012, 2014, 2015, 2016
2012 Presenting topic: Customer Service - Improving the warranty process
2014 Presenting topic:Managing Customer Escalations
2015 Presenting topics: (3 sessions): Cultural Awareness - Understanding Today's Cultural Buyers, The "Nordstrom Way" - Delivering Excellent Customer Service, Construction Service - Understanding & Overcoming Buyer Objections
2016 Presenting topic: Above & Beyond- Recognizing Customer Service/Warranty Leaders
2016 - Dupont - Tyvek Annual Sales Conference, Scottsdale AZ Keynote Speaker - Presenting topic: Innovation & New Home Energy Efficiency